Which plan do I need?

Before you start

• You choose a plan when you activate an experience, so you can build your whole draft first and decide later.
• For current prices, see the pricing page. This article compares plans by capability, not by cost.

The three plans at a glance

What you get	Basic (free)	Elevated	Subscription
Active experiences at once	1	1	3
Steps per experience	Up to 10	Up to 10	Up to 10
Photos in every step	Yes	Yes	Yes
Monitor your player's progress	Yes	Yes	Yes
Text and email alerts	No	Yes	Yes
Memory archive	No	No	Yes
Billing	Free, per experience	One-off, per experience	Monthly

What each plan unlocks

Basic — free

Basic is free and covers everything you need to run one experience: up to 10 steps, a photo on every step, and a live view of your player's progress as they go. What it doesn't include is alerts — you won't get a text or email when your player connects or finishes a step. You can build and run one active experience at a time on Basic.

Elevated — one-off, per experience

Elevated is everything in Basic, plus text and email alerts. When your player connects and as they complete steps, you get notified — handy when you're not watching the dashboard. It's a one-time charge for that single experience, so you pay for the day rather than a monthly bill. Like Basic, it's one active experience at a time.

Subscription — monthly

Subscription is for people running several experiences. It includes everything in Elevated, and adds:

• Up to 3 active experiences at the same time (instead of 1).
• Memory archive — listed as a Subscription feature on the pricing page.

It's billed monthly, so it makes sense if you plan more than a couple of experiences a year.

A few rules worth knowing

• Steps cap at 10 on every plan. No plan lets you go past 10 steps in a single experience.
• On the free side, you can build up to 5 steps before you activate. To use all 10 steps, activate the experience first.
• You can keep up to 5 drafts at once. Drafts are unactivated experiences-in-progress; this limit is the same on every plan.
• Alerts are a paid feature. Text and email notifications come with Elevated and Subscription, not Basic.

Tips

• Planning a single occasion? Basic or Elevated is usually all you need — pick Elevated if you want to be alerted as it unfolds.
• Planning several throughout the year? Subscription lets you run three at once and works out simpler than buying each one separately.
• You don't have to decide up front. Build your draft, then choose a plan at the moment you activate.

If something goes wrong

• “You must purchase an experience before you can create more drafts.” → On the free plan you can keep one unpaid draft at a time. Activate your current draft, then start another.
• “You can only have 1 active basic experience at a time.” → Basic and Elevated allow one active experience each. Finish or remove the current one, or move up to Subscription to run three at once.
• “You can only have 3 subscription experiences active at a time” → That's the Subscription limit. Let one finish before activating a fourth.